Marketplace Orders are timing out

Resolved

Degraded performance

Started about 5 years agoJuly 28, 2021Lasted about 1 hourJuly 28, 20217:218:41 PMUTC

Affected

Web

Web App

Deliveries API

Updates

Resolved
July 28, 2021 at 8:41 PMUTC
Resolved
July 28, 2021 at 8:41 PMUTC
The issue has been resolved.
Monitoring
July 28, 2021 at 8:07 PMUTC
Monitoring
July 28, 2021 at 8:07 PMUTC
Our systems should be able to process credit card transactions again. We are currently monitoring the situation.

Next update: 30 minutes
Update
July 28, 2021 at 8:00 PMUTC
Update
July 28, 2021 at 8:00 PMUTC
We are currently experiencing issues with our credit card processor and are not able to process credit card orders at this time. We do not have an ETA of when our processor will be running again.

Please call our customer success team at 952.444.5280 for assistance.

Next update: 30 mins
Identified
July 28, 2021 at 7:24 PMUTC
Identified
July 28, 2021 at 7:24 PMUTC
Our credit card processing system is not working. We are unable to process credit card transactions until our 3rd party partner is back up and running.

We are continuing to work on a fix for this incident.
Investigating
July 28, 2021 at 7:21 PMUTC
Investigating
July 28, 2021 at 7:21 PMUTC
Marketplace is timing out when accepting new orders. We are currently investigating this incident.

Next update 30 mins.

DispatchIt, Inc. - Marketplace Orders are timing out – Incident details