DispatchIt, Inc. - Reduction in performance when placing orders – Incident details

All systems operational

Reduction in performance when placing orders

Resolved
Major outage
Started about 2 months agoLasted about 8 hours

Affected

Web

Degraded performance from 12:59 PM to 4:36 PM, Operational from 4:36 PM to 8:38 PM

Web App

Degraded performance from 12:59 PM to 4:36 PM, Operational from 4:36 PM to 8:38 PM

Deliveries API

Degraded performance from 12:59 PM to 4:36 PM, Operational from 4:36 PM to 8:38 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We are continuing to monitor our fix.

  • Update
    UTC
    Update

    We are continuing to monitor our fix.

    Next update: 60 mins.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

    Next update: 60 mins.

  • Identified
    UTC
    Identified

    We've identified the cause of the issues and are deploying a fix for this incident.

    Next update: 30 minutes

  • Investigating
    UTC
    Investigating

    We are aware of a reduced performance while attempting to place orders. We are currently investigating the situation.

    Next update: 30 minutes.

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