DispatchIt, Inc. - Tolls are not being added to orders – Incident details

All systems operational

Tolls are not being added to orders

Resolved
Degraded performance
Started almost 4 years agoLasted about 3 hours

Affected

Web

Degraded performance from 6:27 PM to 9:17 PM

Web App

Degraded performance from 6:27 PM to 9:17 PM

Deliveries API

Degraded performance from 6:27 PM to 9:17 PM

Mobile

Degraded performance from 6:27 PM to 9:17 PM

Mobile App

Degraded performance from 6:27 PM to 9:17 PM

Updates
  • Resolved
    Resolved

    Tolls are working again!

  • Identified
    Update

    We are continuing to work on a fix for the issue. We're waiting for our third party tolls provider to fix the issue on their end, and will update when it's either resolved or when they get back to us.

  • Identified
    Identified

    We have identified the cause of the issue and are working on a solution.

  • Investigating
    Investigating

    We have noticed tolls are not being added to orders.

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