Tolls are not being added to orders

Resolved

Degraded performance

Started over 5 years agoDecember 4, 2020Lasted about 3 hoursDecember 4, 20206:279:17 PMUTC

Affected

Web

Web App

Deliveries API

Mobile

Mobile App

Updates

Resolved
December 4, 2020 at 9:17 PMUTC
Resolved
December 4, 2020 at 9:17 PMUTC
Tolls are working again!
Update
December 4, 2020 at 9:04 PMUTC
Update
December 4, 2020 at 9:04 PMUTC
We are continuing to work on a fix for the issue. We're waiting for our third party tolls provider to fix the issue on their end, and will update when it's either resolved or when they get back to us.
Identified
December 4, 2020 at 7:04 PMUTC
Identified
December 4, 2020 at 7:04 PMUTC
We have identified the cause of the issue and are working on a solution.
Investigating
December 4, 2020 at 6:27 PMUTC
Investigating
December 4, 2020 at 6:27 PMUTC
We have noticed tolls are not being added to orders.

DispatchIt, Inc. - Tolls are not being added to orders – Incident details