DispatchIt, Inc. - Marketplace Orders are timing out – Incident details

All systems operational

Marketplace Orders are timing out

Resolved
Degraded performance
Started about 4 years agoLasted about 1 hour

Affected

Web

Degraded performance from 7:21 PM to 8:41 PM

Web App

Degraded performance from 7:21 PM to 8:41 PM

Deliveries API

Degraded performance from 7:21 PM to 8:41 PM

Updates
  • Resolved
    Resolved

    The issue has been resolved.

  • Monitoring
    Monitoring

    Our systems should be able to process credit card transactions again. We are currently monitoring the situation.

    Next update: 30 minutes

  • Update
    Update

    We are currently experiencing issues with our credit card processor and are not able to process credit card orders at this time. We do not have an ETA of when our processor will be running again.

    Please call our customer success team at 952.444.5280 for assistance.

    Next update: 30 mins

  • Identified
    Identified

    Our credit card processing system is not working. We are unable to process credit card transactions until our 3rd party partner is back up and running.

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Marketplace is timing out when accepting new orders. We are currently investigating this incident.

    Next update 30 mins.

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