tag:status.dispatchit.com,2005:/history DispatchIt, Inc. Status - Incident history 2024-09-24T15:00:00.000+00:00 DispatchIt, Inc. tag:status.dispatchit.com,2005:Maintenance/cm1asu09o001011cp10le8axz 2024-09-24T15:00:00.000+00:00 2024-09-24T15:00:00.000+00:00 Planned Maintenance on September 24, 2024 - 10 PM Central Time Type: Maintenance

Duration: 27 minutes

Affected Components: Deliveries API, Mobile App, Web App

Sep 24, 15:00:00 GMT+0
Identified - We will be doing maintenance beginning at 10 PM Central Time on September 24, 2024\. During this time, you may experience degraded performance or limited functionality. We anticipate maintenance to last no more than 1 hour..

Sep 25, 03:28:30 GMT+0
Completed - Maintenance is complete..

Sep 25, 03:01:20 GMT+0
Identified - Maintenance is in progress..

]]> tag:status.dispatchit.com,2005:Incident/cm0mmceii000nkyl4zur9njfr 2024-09-03T16:03:16.052+00:00 2024-09-03T18:14:36.693+00:00 500 outage on Web app Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: Deliveries API, Mobile App, Web App

Sep 3, 18:14:36 GMT+0
Resolved - This incident has been resolved..

Sep 3, 16:03:16 GMT+0
Investigating - We are aware of 500s coming through on the web app, and are currently investigating this incident..

Sep 3, 16:21:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 3, 18:07:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.dispatchit.com,2005:Incident/clxn9238h24413b2oj1gd1ni27 2024-06-20T12:39:58.865+00:00 2024-06-20T12:39:58.865+00:00 Issues with SMS Messages being sent Type: Incident

Duration: 1 hour and 39 minutes

Affected Components: Deliveries API, Web App

Jun 20, 12:39:58 GMT+0
Identified - The app is unable to send SMS messages since 7:15am Central Time, due to our SMS vendor. Next update: 30 minutes..

Jun 20, 13:11:44 GMT+0
Monitoring - We have implemented a fix to our system, so we are monitoring the changes..

Jun 20, 14:19:20 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.dispatchit.com,2005:Maintenance/cluw346jl55606bin4z2iqgk1r 2024-04-12T03:04:08.979+00:00 2024-04-12T03:04:38.140+00:00 In Progress Maintenance Type: Maintenance

Duration: 35 minutes

Affected Components: Deliveries API, Mobile App, Web App

Apr 12, 03:04:38 GMT+0
Identified - Maintenance is now in progress..

Apr 12, 03:39:51 GMT+0
Completed - Maintenance has completed successfully..

Apr 12, 03:04:08 GMT+0
Identified - Maintenance is now in progress. Estimated maintenance time is about 30 minutes..

]]> tag:status.dispatchit.com,2005:Incident/clurdb75r87748bcodi1u9ni6m 2024-04-08T19:51:00.177+00:00 2024-04-08T19:51:00.177+00:00 Increased Application Latency Type: Incident

Duration: 1 hour and 9 minutes

Affected Components: Deliveries API, Mobile App, Web App

Apr 8, 19:51:00 GMT+0
Investigating - We are aware of an issue with the application performing slowly or being unavailable. We are currently investigating this incident..

Apr 8, 20:08:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 8, 21:00:18 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.dispatchit.com,2005:Incident/clsxf5shr372126bjmzr2s7tiz7 2024-02-22T16:09:59.447+00:00 2024-02-22T20:30:10.019+00:00 ❗️Attention: AT&T National Outage Type: Incident

Duration: 4 hours and 20 minutes

Affected Components: Mobile App, Web App

Feb 22, 20:30:10 GMT+0
Resolved - This incident has been resolved..

Feb 22, 16:09:59 GMT+0
Monitoring - AT&T has declared a widespread outage of its network and is working to fix the issue, but did not have a timeframe for when its system would be fully restored. We apologize for any potential impact on your delivery. Rest assured, the Dispatch team is proactively contacting drivers through multiple channels to provide the latest updates and directions so your items can be delivered on time. If you need immediate assistance, please reach out to us at [support@dispatchit.com](mailto:support@dispatchit.com). We appreciate your patience..

]]> tag:status.dispatchit.com,2005:Incident/clrqhnlzh87363bdngempx3f0i 2024-01-23T15:05:44.507+00:00 2024-01-23T20:55:39.413+00:00 Claimed orders are not seen in the mobile app Type: Incident

Duration: 5 hours and 40 minutes

Affected Components: Mobile App

Jan 23, 20:55:39 GMT+0
Resolved - This incident has been resolved..

Jan 23, 15:16:03 GMT+0
Investigating - Claimed orders are not seen in the mobile app for some drivers. We are currently investigating this incident. Next update: 30 minutes.

Jan 23, 15:45:09 GMT+0
Investigating - We are currently investigating this incident. Next update: 30 minutes.

Jan 23, 16:18:14 GMT+0
Investigating - We are currently investigating this incident. Next update: 30 minutes.

Jan 23, 16:53:41 GMT+0
Investigating - We are currently investigating this incident. Next update: 30 minutes.

Jan 23, 17:30:02 GMT+0
Investigating - We are currently investigating this incident. Next update: 60 minutes.

Jan 23, 18:31:07 GMT+0
Investigating - We are currently investigating this incident. Next update: 60 minutes.

]]> tag:status.dispatchit.com,2005:Maintenance/clpu6em1m27500bwoc0vz335le 2023-12-08T04:00:00.000+00:00 2023-12-08T04:43:29.451+00:00 Planned Maintenance Type: Maintenance

Duration: 36 minutes

Affected Components: Deliveries API, Mobile App, Web App

Dec 8, 04:43:29 GMT+0
Completed - Maintenance has completed successfully..

Dec 8, 04:07:54 GMT+0
Identified - Maintenance is now in progress..

Dec 8, 04:00:00 GMT+0
Identified - We are planning maintenance from 10pm to 11pm on Thursday, December 7, 2023. The web, APIs, and mobile apps may be unresponsive. Please plan accordingly..

]]> tag:status.dispatchit.com,2005:Maintenance/clpk6acuo7051bnoopo6mlnau 2023-12-01T04:00:00.000+00:00 2023-12-01T04:01:08.837+00:00 Planned Maintenance Type: Maintenance

Duration: 40 minutes

Affected Components: Deliveries API, Mobile App, Web App

Dec 1, 04:01:08 GMT+0
Identified - Maintenance is now in progress..

Dec 1, 04:41:11 GMT+0
Completed - Maintenance has completed successfully..

Dec 1, 04:00:00 GMT+0
Identified - We are planning maintenance from 10pm-11pm on November 30, 2023. The website, API, and mobile app may be unresponsive. Please plan accordingly..

]]> tag:status.dispatchit.com,2005:Incident/cloesuvbo8994b9om0qgqdey8 2023-10-31T20:46:57.872+00:00 2023-10-31T20:46:57.872+00:00 Delays in Smart Order Matching, Order Assignment and Order Releases Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: Deliveries API, Mobile App, Web App

Oct 31, 20:46:57 GMT+0
Investigating - We are currently investigating this incident..

Oct 31, 21:14:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 31, 22:00:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.dispatchit.com,2005:Maintenance/clnuj26iq71147b9n2uz1m0dhs 2023-10-18T03:30:00.000+00:00 2023-10-18T05:16:28.357+00:00 Planned Maintenance on October 17, 2023 from 10pm-10:30pm CT Type: Maintenance

Duration: 1 hour and 55 minutes

Affected Components: Deliveries API, Mobile App, Web App

Oct 18, 05:16:28 GMT+0
Completed - Maintenance has completed successfully..

Oct 18, 03:21:00 GMT+0
Identified - Maintenance is now in progress..

Oct 18, 03:30:00 GMT+0
Identified - We are planning maintenance from 10pm to 10:30pm Central Time on October 17, 2023. The entire application and API will be unavailable. Please plan accordingly..

]]> tag:status.dispatchit.com,2005:Incident/clmupmd01100165btoi8hun18ts 2023-09-22T14:41:15.826+00:00 2023-09-22T18:38:56.283+00:00 Increased intermittent errors connecting to web backend Type: Incident

Duration: 10 days, 14 hours and 1 minute

Affected Components: Deliveries API, Mobile App, Web App

Sep 22, 18:38:56 GMT+0
Investigating - We are currently investigating this incident..

Sep 22, 21:36:53 GMT+0
Monitoring - We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device..

Dec 1, 04:41:56 GMT+0
Resolved - This issue has been resolved..

Sep 22, 14:41:15 GMT+0
Investigating - We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins..

Sep 22, 16:46:26 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.dispatchit.com,2005:Maintenance/clmtej56944577bioh4awkxtjm 2023-09-22T03:00:00.000+00:00 2023-09-22T03:17:58.398+00:00 Planned Maintenance from 10pm – 11pm CT on September 21, 2023 Type: Maintenance

Duration: 1 hour and 29 minutes

Affected Components: Deliveries API, Mobile App, Web App

Sep 22, 03:17:58 GMT+0
Identified - Maintenance is now in progress..

Sep 22, 03:00:00 GMT+0
Identified - We are planning maintenance from approximately 10pm – 11pm CT on September 21, 2023. The entire application will be unavailable, the APIs may return errors, and the mobile app may be unresponsive. Please plan accordingly..

Sep 22, 04:46:53 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.dispatchit.com,2005:Incident/clmjdasca102992bzo9ldsq5zry 2023-09-14T16:10:52.519+00:00 2023-09-14T17:20:14.887+00:00 Some drivers are experiencing Android app crashes Type: Incident

Duration: 8 days, 3 hours and 4 minutes

Affected Components: Mobile App

Sep 14, 17:20:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 14, 19:25:56 GMT+0
Resolved - This incident has been resolved..

Sep 14, 16:10:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.dispatchit.com,2005:Maintenance/clm9foxs4194882b4mxmui9tv5x 2023-09-08T03:00:00.000+00:00 2023-09-08T03:00:00.000+00:00 Scheduled maintenance for 10pm-10:30pm CDT on September 7, 2023 Type: Maintenance

Duration: 40 minutes

Affected Components: Deliveries API, Mobile App, Web App

Sep 8, 03:00:00 GMT+0
Identified - We are planning maintenance from 10pm CDT on September 7, 2023 to 10:30pm CDT on September 7, 2023. The database may be unreachable, and the application may experience brief downtime. Please plan accordingly..

Sep 8, 03:48:18 GMT+0
Completed - Maintenance has completed successfully..

Sep 8, 03:08:23 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.dispatchit.com,2005:Incident/cllmejwyv22735bdomoad570u3 2023-08-22T14:29:34.347+00:00 2023-08-22T17:38:46.952+00:00 Customers and Drivers unable to view orders Type: Incident

Duration: 3 hours and 9 minutes

Affected Components: Deliveries API, Mobile App, Web App

Aug 22, 17:38:46 GMT+0
Resolved - This incident has been resolved..

Aug 22, 14:29:34 GMT+0
Investigating - We are currently investigating this incident..

Aug 22, 15:05:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.dispatchit.com,2005:Maintenance/clc7vo8400267v7oju7dr1g10 2022-12-29T04:00:00.000+00:00 2022-12-29T04:00:00.000+00:00 Planned Maintenance between 10pm CST on Dec 28, 2022 to 10:30pm CST on Dec 28, 2022 Type: Maintenance

Duration: 1 hour and 46 minutes

Affected Components: Web App, Deliveries API

Dec 29, 04:00:00 GMT+0
Identified - We are planning maintenance from 10pm CST on December 28, 2022 to 10:30pm CST on December 28, 2022. The database may be unreachable, and the application may experience brief downtime. Please plan accordingly..

Dec 29, 05:12:18 GMT+0
Identified - Maintenance is now in progress..

Dec 29, 05:45:45 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.dispatchit.com,2005:Maintenance/clasu5t646589hqn8xjoxsh8m 2022-11-23T04:00:00.000+00:00 2022-11-23T04:00:00.000+00:00 Planned Maintenance between 10pm CST on Nov 22, 2022 to 10:30pm CST on Nov 22, 2022 Type: Maintenance

Duration: 47 minutes

Affected Components: Mobile App, Web App, Deliveries API

Nov 23, 04:00:00 GMT+0
Identified - We are planning scheduled maintenance between 10pm CST and 10:30pm CST on November 22, 2022. The entire application will be unresponsive. Please plan accordingly..

Nov 23, 04:16:13 GMT+0
Identified - Maintenance is now in progress..

Nov 23, 04:47:16 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.dispatchit.com,2005:Maintenance/clahekzzn4386i9og73wcdvj8 2022-11-18T04:00:00.000+00:00 2022-11-18T04:07:24.345+00:00 Planned Maintenance between 10pm CST on Nov 17, 2022 to 12am CST on Nov 18, 2022 Type: Maintenance

Duration: 12 hours and 47 minutes

Affected Components: Mobile App, Web App, Deliveries API

Nov 18, 04:07:24 GMT+0
Identified - Maintenance is now in progress..

Nov 18, 16:47:00 GMT+0
Completed - Maintenance has completed successfully..

Nov 18, 04:00:00 GMT+0
Identified - We are planning hour-long maintenance within the window of 10pm Central Time on November 17, 2022 to 12am Central Time on November 18, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly..

]]> tag:status.dispatchit.com,2005:Maintenance/cl9r9sebs75002i7o8pb8694oa 2022-10-28T03:00:00.000+00:00 2022-10-28T03:25:09.704+00:00 Planned Maintenance from ~ 10PM to 10:15PM October 27, 2022 Type: Maintenance

Duration: 31 minutes

Affected Components: Mobile App, Web App, Deliveries API

Oct 28, 03:25:09 GMT+0
Identified - Maintenance is now in progress..

Oct 28, 03:00:00 GMT+0
Identified - We are planning maintenance from approximately October 27, 2022 at 10PM to October 27, 2022 at 10:15PM. The entire web application and mobile application will be unavailable during this time. Please plan accordingly..

Oct 28, 03:31:19 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.dispatchit.com,2005:Maintenance/cl8nmgcwy108319peoftr4jjuur 2022-10-04T03:00:00.000+00:00 2022-10-04T03:41:00.724+00:00 Planned Maintenance between 10pm CDT on Oct 3, 2022 to 12am CDT on Oct 4, 2022 Type: Maintenance

Duration: 1 hour and 33 minutes

Affected Components: Mobile App, Web App, Deliveries API

Oct 4, 03:41:00 GMT+0
Identified - Maintenance is now in progress..

Oct 4, 04:33:21 GMT+0
Completed - Maintenance has completed successfully..

Oct 4, 03:00:00 GMT+0
Identified - We are planning hour-long maintenance within the window of 10pm Central Time on October 3, 2022 to 12am Central Time on October 4, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly..

]]> tag:status.dispatchit.com,2005:Maintenance/cl88yhzuo8425holnb8o3wb1i 2022-09-21T03:00:00.000+00:00 2022-09-21T03:23:26.946+00:00 Planned Maintenance between 10pm CDT on Sept 20, 2022 to 12am CDT on Sept 21, 2022 Type: Maintenance

Duration: 4 hours and 20 minutes

Affected Components: Mobile App, Web App, Deliveries API

Sep 21, 03:23:26 GMT+0
Identified - Maintenance is now in progress..

Sep 21, 07:20:01 GMT+0
Completed - Maintenance has completed successfully..

Sep 21, 03:00:00 GMT+0
Identified - We are planning hour-long maintenance within the window of 10pm CDT on September 20, 2022 to 12am CDT on September 21, 2022. The whole application may be down for the entire time and the mobile app may be unable to connect and update orders. Please plan accordingly..

Sep 21, 06:14:34 GMT+0
Identified - Maintenance is still in progress, and we are working on bringing the application back to a usable point..

]]> tag:status.dispatchit.com,2005:Incident/cl6gzuiws5277gllgjlamh3a3 2022-08-05T21:43:29.292+00:00 2022-08-05T21:43:29.292+00:00 Experiencing Intermittent Downtime Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: Mobile App, Deliveries API, Web App

Aug 5, 21:43:29 GMT+0
Investigating - App is experiencing intermittent downtime. We are currently investigating this incident. Next update: 30 minutes.

Aug 5, 22:03:56 GMT+0
Investigating - App was experiencing intermittent down time. We are continuing to work on a fix for this incident. Next update: 30 minutes.

Aug 5, 22:14:08 GMT+0
Identified - Possible AWS issue. We are working on a fix for this incident. Next update: 30 minutes.

Aug 5, 22:15:14 GMT+0
Monitoring - Website is stable and we are no longer seeing any downtime. We are continuing to monitor the situation..

Aug 5, 23:05:50 GMT+0
Resolved - This issue has been resolved..

]]> tag:status.dispatchit.com,2005:Maintenance/cl5bx37x74841d4ndayle80cz 2022-07-08T04:00:00.000+00:00 2022-07-08T04:38:31.210+00:00 Planned Maintenance Type: Maintenance

Duration: 39 minutes

Affected Components: Web App, Mobile App, Deliveries API

Jul 8, 04:38:31 GMT+0
Completed - Maintenance has completed successfully..

Jul 8, 04:00:00 GMT+0
Identified - We are planning maintenance from 11 PM to 11:30 PM CDT on July 7, 2022. The web application and mobile app may be affected. Please plan accordingly..

Jul 8, 04:13:17 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.dispatchit.com,2005:Maintenance/cl48x4b7t41910hhn58j5ft30k 2022-06-11T03:00:00.000+00:00 2022-06-11T03:00:00.000+00:00 Planned Maintenance Type: Maintenance

Duration: 1 hour and 39 minutes

Affected Components: Web App, Mobile App, Deliveries API

Jun 11, 03:00:00 GMT+0
Identified - We are planning maintenance from June 10th at 10pm CDT to 10:30pm CDT. All services will be affected. Please plan accordingly..

Jun 11, 04:38:41 GMT+0
Completed - Maintenance has completed successfully..

Jun 11, 04:12:56 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.dispatchit.com,2005:Maintenance/cl0ba7gdg185601fcobl1kq7ask 2022-03-03T17:00:00.000+00:00 2022-03-03T17:00:00.000+00:00 Planned Maintenance Type: Maintenance

Duration: 12 hours and 13 minutes

Affected Components: Web App, Mobile App, Deliveries API

Mar 3, 17:00:00 GMT+0
Identified - We are planning maintenance from Thursday, March 3, 2022 at 11pm to Thursday, March 3, 2022 at 11:30pm Central Time. The web application, deliveries API, and mobile application may be completely unavailable. Please plan accordingly..

Mar 4, 05:12:54 GMT+0
Completed - Maintenance has completed successfully..

Mar 4, 05:00:34 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.dispatchit.com,2005:Incident/ckwwcd3ep9463181ocu8y94jls 2021-12-07T16:53:18.871+00:00 2021-12-07T16:53:18.871+00:00 Investigating Incident Type: Incident

Duration: 21 hours and 44 minutes

Affected Components: Mobile App

Dec 7, 16:53:18 GMT+0
Investigating - Currently experiencing issues with our service provider, some of our notifications are not being sent. We are currently investigating this incident. Next update: 30 minutes.

Dec 7, 17:01:38 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 30 minutes.

Dec 7, 18:00:17 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 30 minutes.

Dec 7, 17:30:03 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 30 minutes.

Dec 7, 18:31:32 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 30 minutes.

Dec 7, 19:59:17 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 30 minutes.

Dec 7, 20:36:02 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 60 minutes.

Dec 7, 21:31:48 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 60 minutes.

Dec 7, 22:30:49 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 60 minutes.

Dec 8, 14:37:01 GMT+0
Resolved - All notifications are working normally again. .

Dec 7, 18:59:44 GMT+0
Monitoring - Due to our service provider experiencing technical difficulties, some of our push notifications will be delayed. We will continue monitoring the situation. Next update: 30 minutes.

]]> tag:status.dispatchit.com,2005:Incident/ckv16ep8z211929twn2awcs9uyl 2021-10-21T16:45:12.568+00:00 2021-10-21T16:45:12.568+00:00 Orders are not being released to drivers. Type: Incident

Duration: 14 hours and 48 minutes

Affected Components: Mobile App

Oct 21, 16:45:12 GMT+0
Investigating - We are currently investigating this incident..

Oct 21, 17:00:00 GMT+0
Resolved - We just resolved the issue!.

]]> tag:status.dispatchit.com,2005:Incident/cksupzri11033227koix2p4w3tl 2021-08-27T18:59:48.663+00:00 2021-08-27T20:17:16.177+00:00 Issues with driver order assignment Type: Incident

Duration: 3 days, 5 hours and 28 minutes

Affected Components: Mobile App, Web App

Aug 27, 20:17:16 GMT+0
Resolved - This issue has been resolved..

Aug 27, 18:59:48 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.dispatchit.com,2005:Incident/cksf38iiz800268ooef2inx4i5 2021-08-16T20:24:33.273+00:00 2021-08-16T20:24:33.273+00:00 Marketplace Webhooks are Down Type: Incident

Duration: 44 minutes

Affected Components: Deliveries API

Aug 16, 20:24:33 GMT+0
Investigating - Marketplace API Webhooks are currently down. We are currently investigating this incident. Next update: 30 minutes.

Aug 16, 20:38:41 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result. Next update: 30 minutes.

Aug 16, 21:08:53 GMT+0
Resolved - This issue has been resolved..

]]> tag:status.dispatchit.com,2005:Maintenance/cks96ld6b487068an3oya7whpp 2021-08-13T07:00:00.000+00:00 2021-08-13T07:00:00.000+00:00 Planned Maintenance Type: Maintenance

Duration: 10 minutes

Affected Components: Web App

Aug 13, 07:00:00 GMT+0
Identified - We are planning maintenance from 2am – 2:30am on the morning of Friday, August 13, 2021. The web browser may return 500 errors intermittently during this time. Please plan accordingly..

Aug 13, 06:58:40 GMT+0
Identified - Maintenance is now in progress. Maintenance will most likely not take the full 30 minutes. Next update: 30 minutes or when maintenance is complete.

Aug 13, 07:08:42 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.dispatchit.com,2005:Incident/ckrnvkus5611367qocqbkdqlpp 2021-07-28T19:21:24.362+00:00 2021-07-28T19:24:58.614+00:00 Marketplace Orders are timing out Type: Incident

Duration: 1 hour and 21 minutes

Affected Components: Deliveries API, Web App

Jul 28, 19:24:58 GMT+0
Identified - Our credit card processing system is not working. We are unable to process credit card transactions until our 3rd party partner is back up and running. We are continuing to work on a fix for this incident..

Jul 28, 20:00:38 GMT+0
Identified - We are currently experiencing issues with our credit card processor and are not able to process credit card orders at this time. We do not have an ETA of when our processor will be running again. Please call our customer success team at 952.444.5280 for assistance. Next update: 30 mins.

Jul 28, 20:07:54 GMT+0
Monitoring - Our systems should be able to process credit card transactions again. We are currently monitoring the situation. Next update: 30 minutes.

Jul 28, 20:41:57 GMT+0
Resolved - The issue has been resolved..

Jul 28, 19:21:24 GMT+0
Investigating - Marketplace is timing out when accepting new orders. We are currently investigating this incident. Next update 30 mins..

]]> tag:status.dispatchit.com,2005:Incident/cknrl9hoz518615d1oj9ega2bah 2021-04-21T15:05:03.318+00:00 2021-04-21T15:05:03.318+00:00 Dispatch systems are currently experiencing issues. Type: Incident

Affected Components: Web App, Mobile App, Deliveries API

Apr 21, 15:05:03 GMT+0
Resolved - We just resolved the issue!.

]]> tag:status.dispatchit.com,2005:Incident/cknj2jg3k259327coouc9evuxna 2021-04-15T15:57:24.864+00:00 2021-04-15T16:27:48.115+00:00 Dispatch Connect: Sending deliveries to drivers is currently broken Type: Incident

Duration: 2 days, 12 hours and 57 minutes

Affected Components: Web App, Mobile App

Apr 15, 16:27:48 GMT+0
Identified - Connect ONLY: Users can successfully create a delivery manifest and send it to the driver in the web app. Drivers' push notifications are properly sent, but the driver app is not showing the manifest. We are continuing to investigate the issue and are still working on implementing a fix. Next update: 30 mins.

Apr 15, 15:57:24 GMT+0
Identified - In Connect ONLY: Sending deliveries to drivers functionality is not working at the moment. We have identified the issue and are implementing an immediate fix. Next update: 30 mins.

Apr 15, 16:58:21 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.dispatchit.com,2005:Maintenance/ckm3qaiw6589415ylokg53ib7b0 2021-03-16T05:00:00.000+00:00 2021-03-16T06:32:03.469+00:00 Scheduled maintenance between 12am–3am on March 16, 2021 Type: Maintenance

Duration: 1 hour and 58 minutes

Affected Components: Web App, Deliveries API, Mobile App

Mar 16, 06:32:03 GMT+0
Identified - Maintenance is still in progress..

Mar 16, 05:04:26 GMT+0
Identified - Maintenance is now in progress..

Mar 16, 05:00:00 GMT+0
Identified - We are planning for scheduled maintenance between the hours of 12am–3am on March 16, 2021. Although the application may not be unavailable during the entire maintenance window, the application's functionality may be broken. Please plan accordingly. We will update the status page with updates of how it's going as the maintenance is occurring. If the maintenance ends early, we will notify the status page of its completion..

Mar 16, 06:58:05 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.dispatchit.com,2005:Maintenance/ckljnhbdy379960x1oj48vrna8q 2021-02-25T06:00:00.000+00:00 2021-02-25T06:41:46.318+00:00 Scheduled maintenance from 12am–1am on February 25, 2021 Type: Maintenance

Duration: 42 minutes

Affected Components: Web App, Deliveries API, Mobile App

Feb 25, 06:41:46 GMT+0
Completed - Maintenance has completed successfully..

Feb 25, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time. The application and mobile apps may be temporarily unavailable during this period..

Feb 25, 05:58:37 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.dispatchit.com,2005:Incident/cklgv978f1051828xkn7e545bm4r 2021-02-22T17:39:23.921+00:00 2021-02-22T18:18:10.508+00:00 Application isn't loading Type: Incident

Duration: 3 days, 22 hours and 23 minutes

Affected Components: Web App, Deliveries API, Mobile App

Feb 22, 18:18:10 GMT+0
Identified - We have identified the general issue and are working on bringing the application back up. Next update: 30 mins.

Feb 22, 17:54:24 GMT+0
Investigating - The application and mobile apps should be starting to recover, however, we're still not quite in the clear. We're doing more investigation, and will post more updates as they come up..

Feb 22, 17:39:23 GMT+0
Investigating - Our web application and driver apps are unable to connect to our database and are showing errors. We are currently investigating. Next update: 30 mins.

Feb 22, 18:37:31 GMT+0
Monitoring - The application and mobile app is beginning to recover. We're still working on implementing additional preventative measures, and will continue to update as needed. Next update: 30 mins.

Feb 22, 19:13:46 GMT+0
Resolved - The application and mobile app should be functioning properly again. We're continuing to monitor to make sure it continues to function..

]]> tag:status.dispatchit.com,2005:Incident/ckiut2n1mia2z070457f5lvl0 2020-12-18T21:41:27.808+00:00 2020-12-18T21:41:27.808+00:00 Driver earnings showing up wrong. Type: Incident

Duration: 13 hours and 33 minutes

Affected Components: Mobile App, Web App

Dec 18, 21:41:27 GMT+0
Investigating - Drivers are unable to see their earnings Payouts of earnings are being delayed.

Dec 18, 21:55:00 GMT+0
Resolved - The issue has been resolved..

Dec 18, 21:50:24 GMT+0
Monitoring - Our earning processor is experiencing issues. We are monitoring..

]]> tag:status.dispatchit.com,2005:Incident/ckialp8oikm0c0724wik7bgj0 2020-12-04T18:27:00.768+00:00 2020-12-04T18:27:00.768+00:00 Tolls are not being added to orders Type: Incident

Duration: 7 days, 2 hours and 16 minutes

Affected Components: Web App, Deliveries API, Mobile App

Dec 4, 18:27:00 GMT+0
Investigating - We have noticed tolls are not being added to orders..

Dec 4, 21:17:16 GMT+0
Resolved - Tolls are working again!.

Dec 4, 19:04:21 GMT+0
Identified - We have identified the cause of the issue and are working on a solution..

Dec 4, 21:04:41 GMT+0
Identified - We are continuing to work on a fix for the issue. We're waiting for our third party tolls provider to fix the issue on their end, and will update when it's either resolved or when they get back to us..

]]> tag:status.dispatchit.com,2005:Maintenance/cki9ectc714ar0724f0418k8u 2020-12-03T22:36:00.000+00:00 2020-12-04T07:35:26.908+00:00 Scheduled Maintenance between 1 AM – 2 AM December 4, 2020 Type: Maintenance

Duration: 8 hours and 59 minutes

Affected Components: Web App, Deliveries API

Dec 4, 07:35:26 GMT+0
Completed - Maintenance has completed successfully..

Dec 3, 22:36:00 GMT+0
Identified - We are planning for scheduled maintenance between the hours of 1 AM and 2 AM Central Time on December 4, 2020. The maintenance will most likely **not** last the entire hour, and this page will be updated if the maintenance ends early..

Dec 4, 07:00:00 GMT+0
Identified - Maintenance is now in progress..

]]> tag:status.dispatchit.com,2005:Incident/ckhxrwij2a2li0720ezlcoxo5 2020-11-25T18:59:14.364+00:00 2020-11-29T06:36:09.348+00:00 SMS Delivery is delayed Type: Incident

Duration: 28 days and 55 minutes

Affected Components: Mobile App

Nov 29, 06:36:09 GMT+0
Resolved - We just resolved the issue!.

Nov 25, 23:03:55 GMT+0
Monitoring - We will continue to monitor the progress from our SMS provider. We hope to provide more updates in the next few hours..

Nov 25, 18:59:14 GMT+0
Monitoring - SMS messages are experiencing delays. Our SMS provider has informed us they are working on a solution..

]]> tag:status.dispatchit.com,2005:Incident/ckhxmxoc575650720zkpq46b2 2020-11-25T16:24:04.958+00:00 2020-11-25T16:24:04.958+00:00 We are experiencing slower response times Type: Incident

Affected Components: Web App, Deliveries API, Mobile App

Nov 25, 16:24:04 GMT+0
Resolved - We have identified the cause of the issue and are working on a fix..

]]> tag:status.dispatchit.com,2005:Incident/ckhkltvhp96n307672cjv4kdo 2020-11-16T13:23:00.000+00:00 2020-11-16T14:01:00.561+00:00 Service not responding Type: Incident

Duration: 1 day, 14 hours and 1 minute

Affected Components: Web App, Deliveries API, Mobile App

Nov 16, 14:01:00 GMT+0
Resolved - Servers have been restarted and everything appears to be recovering.

Nov 16, 13:23:00 GMT+0
Identified - We have identified the cause to the issue. The server running our application appears to have experienced a lack of connectivity. We are restarting it now. .

]]>