DispatchIt, Inc. - Increased intermittent errors connecting to web backend – Incident details

Increased intermittent errors connecting to web backend

Resolved1670 hours

Affected

Web

Operational from 2:41 PM to 4:41 AM

Web App

Operational from 2:41 PM to 4:41 AM

Deliveries API

Operational from 2:41 PM to 4:41 AM

Mobile

Operational from 2:41 PM to 4:41 AM

Mobile App

Operational from 2:41 PM to 4:41 AM

  • ResolvedUTC

    This issue has been resolved.

  • MonitoringUTC

    We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device.

  • UpdateUTC

    We are currently investigating this incident.

  • UpdateUTC

    We are currently investigating this incident.

  • InvestigatingUTC

    We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins.