Increased intermittent errors connecting to web backend - Incident details - DispatchIt, Inc. - Status

Show current status

Resolved
Increased intermittent errors connecting to web backend

Started

September 22, 2023 at 2:41 PM

Status

Resolved after 2 months

Impact

Operational

Affected

Web

Web App

Deliveries API

Mobile

Mobile App

Resolved
December 1, 2023 at 4:41 AM
Resolved
December 1, 2023 at 4:41 AM
This issue has been resolved.
Monitoring
September 22, 2023 at 9:36 PM
Monitoring
September 22, 2023 at 9:36 PM
We have identified the issues, and are monitoring the situation. If you continue to have issues connecting your mobile app, please uninstall and reinstall the app from your device.
Investigating
September 22, 2023 at 6:38 PM
Update
September 22, 2023 at 6:38 PM
We are currently investigating this incident.
Investigating
September 22, 2023 at 4:46 PM
Update
September 22, 2023 at 4:46 PM
We are currently investigating this incident.
Investigating
September 22, 2023 at 2:41 PM
Investigating
September 22, 2023 at 2:41 PM
We are seeing an increased rate of intermittent errors across our app. This results in drivers getting connection and login issues. We are continuing to investigate this issue. Next update: 30 mins.